Refunds & Returns Policy

Overview

Thank you for shopping at Hager Wall Art. We appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below.

Return Conditions

We are unable to accept returns for change of mind and are only able to replace or refund items if they are defective or damaged.
To be eligible for a return, your item must:

Be defective or damaged
Be unused and in the same condition
Be in the original packaging
Be returned within 30 days of receiving the order

Return Process

To initiate a return, please email us at vwhager@outlook.com. We will provide you with instructions on where to send your return.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive and inspect your defective or damaged returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 90 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product because it is defective or damaged, please contact us at vwhager@outlook.com.

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at vwhager@outlook.com.

Contact Us

If you have any questions about our return and refund policy, please contact us at vwhager@outlook.com. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We're here to help make your shopping experience exceptional from beginning to end.